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Repair terms & conditions
Plain terms covering diagnosis, approval, data, warranty and the limits of what can be repaired.
Diagnosis and quotes
Diagnosis and the quote that follows it are free. You are told what the fault is and what the repair costs before anything is carried out.
Your approval
No repair work begins without your approval of the quoted cost. If you decide not to proceed, there is nothing to pay for the diagnosis.
What can be repaired
Repair availability depends on diagnosis and the condition of the console. APU repairs are currently not offered. Some faults may be uneconomical, unsupported or impossible to repair, and you will be told if that is the case.
Repair times
Timeframes depend on the fault and on the availability of replacement components. Any estimate given after diagnosis is an estimate, not a fixed deadline.
Your data and storage
Board-level repairs can affect stored data. Back up anything important before handing the console over — we cannot guarantee that games, saves or accounts will be preserved.
Liquid metal and cleaning
A free internal clean is included with qualifying repairs. Liquid metal replacement is a separate paid service and is not included free.
BIOS flashing and jailbreaking
BIOS flashing and jailbreaking are separate services. Jailbreaking availability depends entirely on your console's current firmware and software compatibility.
Warranty
Warranty terms for completed repairs are confirmed in writing with your quote before work begins.
Independence
We are an independent repair service. We are not affiliated with, authorised by or endorsed by Sony Interactive Entertainment.
Questions
Ask us anything about these terms on +971 56 954 2265 or playstation.repairs.010@gmail.com.